Return policy
NuttyDry.com Return Policy
At NuttyDry.com, your satisfaction is important to us. We aim to provide high-quality products, but we understand that sometimes issues can arise. This policy outlines the conditions under which you can return an item.
Return Duration:
You have 5 days from the date of delivery to initiate a return for eligible items. Returns requested outside this 5-day window cannot be accepted.
Eligibility for Return:
To be eligible for a return, your item must be returned within the 5-day period and meet one of the valid return reasons listed below.
Valid Reasons for Return:
We accept returns only for the following reasons:
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Missing parts or pieces: If your order arrived incomplete and is missing components that were expected to be included.
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Damaged product: If the item received is damaged, broken, or otherwise in a condition that is not acceptable for its intended use.
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Wrong item sent: If you received a product that is different from the item you ordered (e.g., incorrect type, size, or flavor).
Ineligible Returns:
Returns will not be accepted for reasons other than those listed above (e.g., change of mind, dislike of taste/texture, ordering the wrong item yourself). Items returned outside the 5-day window will also be rejected.
How to Initiate a Return:
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Contact Us: To start a return, please contact our customer service team within 5 days of receiving your delivery. You can typically do this via [Specify Method: e.g., email at support@nuttydry.com, or through our website's Contact Us page].
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Provide Information: Please provide your order number, details of the item(s) you wish to return, and clearly state the reason for the return from the valid list (missing parts, damaged, or wrong item). Providing photos of damaged items or incorrectly sent items is highly recommended and will help expedite the process.
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Receive Instructions: Our team will review your request and, if approved based on the valid reasons, will provide you with instructions on how to return the item(s). Do not send items back without receiving prior authorization and instructions.
Return Shipping:
If your return is approved due to one of the valid reasons (missing parts necessitating a return, damaged product, or wrong item sent), NuttyDry.com will cover the cost of return shipping or provide you with a prepaid return label.
Refunds and Replacements:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
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Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Specify timeframe, e.g., 5-10] business days.
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Replacement: In cases of damaged or wrong items, we may offer a replacement product instead of a refund, based on product availability and your preference.
Condition of Returned Items:
Items returned due to damaged product or wrong item sent should be returned with their original packaging as much as possible. For items returned due to missing parts (if a return of the whole item is requested), the item should be in its original condition and packaging.
Questions:
If you have any questions about our return policy, please contact us at [Your Contact Email Address or Link to Contact Page].
Notes for NuttyDry.com:
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Replace itsprabhucbe@gmail.com with your actual contact method.
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Replace 5 business days for refun